About Raya;
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Raya Corporation;
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“A Diversified Portfolio of Investments”
Raya Contact Center, the leading outsourcing service provider in the Middle East and Europe, is a fully owned subsidiary of Raya Holding, a leading regional investment conglomerate with a diversified portfolio.
In 1999, seven leading IT companies merged in order to create Raya Holding, the Middle East’s largest CIT Company with a vision to grow into a solid financial conglomerate with multifaceted operations.
Raya Holding manages 10 subsidiaries and owns stakes in leading companies from various industries. Besides leading the information technology and consumer electronics market in Egypt, the Middle East and Africa since 1999, Raya Holding manages subsidiaries operating in contact center services in Egypt, UAE, and Poland, smart buildings development, data center outsourcing, land transport, PET recycling and social media development.
Listed in the Egypt Stock Exchange (EGX) with a number of 4,500 employees, Raya Holding is committed to maximize its shareholders’ value and to expand its reach with branches in Saudi Arabia, the Gulf and Nigeria, catering to a customer base located on six continents.
Raya Gallary
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Stay in Touch
RAYA CONTACT CENTER LAUNCHES THREE NEW CONTACT CENTER SITES IN HURGHADA, DUBAI AND WARSAW
September 15, 2017
Following a strategic expansion plan, Raya Contact Center has launched new contact center delivery sites in Egypt’s Red Sea Capital, Hurghada, the UAE and Middle East’s business Hub, Dubai, and the talent rich and industrial heart of Eastern Europe Warsaw, Poland. The move strengthens Raya Contact Center’s position ahead of its competitors, and promises even more footprint expansions in the next few years.
RAYA LAUNCHES ITS NEW SOCIAL MEDIA SUPPORT LOB
September 15, 2017
Today’s world is witnessing a phenomenal shift from traditional channels like voice, to social and other digital channels like email, chat, web messaging & self-service portals. With the smart phones penetration increasing at exponential rates and customer awareness of social and digital channels is almost at peak time high, the future will be dominated by social, digital and self-service portals and it will all be more likely to take place from a mobile or tablet device rather than a desktop.
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