Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy.

This book covers all areas of Operations Strategy including formulation methods for operations strategy and improvement approaches and the organisational structure around which operation strategies are implemented.

nformation management is vital for today’s businesses. It requires significant investment and supports critical business processes. With the proliferation of the information economy and information systems, effective information management determines success of virtually every business operation

This is Volume II of two books on how to master Small- and Medium-Sized Projects - SMPs. These projects seldom receive serious attention in project literature of today. But the popularity of the project approach means that smaller, ‘everyday’ tasks can be performed as projects