About Raya
Raya Corporation
“A Diversified Portfolio of Investments”
Raya Contact Center, the leading outsourcing service provider in the Middle East and Europe, is a fully owned subsidiary of Raya Holding, a leading regional investment conglomerate with a diversified portfolio.
In 1999, seven leading IT companies merged in order to create Raya Holding, the Middle East’s largest CIT Company with a vision to grow into a solid financial conglomerate with multifaceted operations.
Raya Holding manages 10 subsidiaries and owns stakes in leading companies from various industries. Besides leading the information technology and consumer electronics market in Egypt, the Middle East and Africa since 1999, Raya Holding manages subsidiaries operating in contact center services in Egypt, UAE, and Poland, smart buildings development, data center outsourcing, land transport, PET recycling and social media development.
Listed in the Egypt Stock Exchange (EGX) with a number of 4,500 employees, Raya Holding is committed to maximize its shareholders’ value and to expand its reach with branches in Saudi Arabia, the Gulf and Nigeria, catering to a customer base located on six continents.
Raya Contact Center
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“Your Smart Shore outsourcing partner”
Raya Contact Center is a world class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services . Raya Contact Center with its Call Center services caters to clients, including global fortune 1,000 companies in Europe, Middle East & Africa in 25 different languages. Raya Contact Center serves its clients from eight contact center facilities across three continents from Egypt, Poland, and UAE.
With over 4,750 seats capacity and 5,000 advisors talent pool, Raya Contact Center provides top notch outsourcing and call center services by focusing on high growth industries; mainly Telecom, Technology, Consumer Electronics, Banking, Automotive, Travel, Fast Food, and Retail...among others, in the Middle East, Africa and Europe. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation, 6 Sigma, Problem Solving, Data analytics as well as world class standards such as COPC, PCI and ISO certifications. Raya provides tangible value to our clients from our delivery locations in Dubai, Cairo, Hurghada and Warsaw by sharing improvements, insights, analytics and recommendations supported by illustrated savings and additional derived revenues.
Our Team
Ahmed Imam
Chief Executive Officer
Yasser Sharaf
In 1994, Ahmed Imam was responsible for the quality and cost controls for the production line of Alfa Electronics. In 1995, he was the Commissioning and Integration Engineer in Alcatel - TAS Italy (IRC) for three years supervising the equipment installation and system startup for the project of Greater Cairo Metro (line 2). Imam started his career with Raya in Unitech in 1998. In 2000, he assumed the position of Customer Service Operation GM in Raya Telecom. He also held the position of Care Director for Nokia Authorized Partner. Before being appointed the position of CEO of Raya Contact Center, Imam assumed the position of Maintenance Managing Director from 2006 to 2009. He graduated from Ain Shams University with a Bachelor’s degree of Communications and Electronics Engineering and holds an MBA from Indian
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Yasser Taher
Operations Manager at Raya Contact Center
Ibrahim El Qassas
Section Head (Workforce Management), Workforce Management
This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.
This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.