• HR Outsourcing Services

Raya, your outsourcing services partner, can be your ongoing value added investment for all of the HR activities related to your contact center human resources. Our HR outsourced services include market scanning for the needed profile, customized examinations & tests, selection and hiring, payroll processing, compensation & benefits management and attrition management. We add value to your business with an extensive experience of handling mega HR outsourcing projects in Egypt, UAE, and Poland.

 

• Call Center Hosting

Hosting your contact center / BPO operations will no longer be a challenge. Raya can be your hosting partner in Egypt, UAE and Poland by providing the needed center facility and infrastructure for your resources usage. We host your operations in our contact center facilities and provide a span of value added services including but not limited to; data center outsourcing and colocation services, transportation for your staff, voice and technology outsourcing that can help you perform better within your daily operations. Our Voice & technology components include IP telephony, recording, IVR usage and CRM applications customization and usage.

• Contact Center and Quality Consultancy Outsourcing Services

Raya offers contact center and BPO startup and operations consultancy services, that help customers start their own contact center operations and call center outsourcing services inside their premises, using their own facility, human resources, and technology infrastructure.

Call center startup consultation includes analysis of business processes, setting the organization and staffing plan, reviewing and advising on all needed technology and infrastructure components and developing the program service manual. Raya also manage the day to day operations, handle all workload forecasting and scheduling, design and implement the necessary call treatment and skill based routing, provide on job training and coaching techniques in addition to ensuring the operations quality methodology implementation. 

 

• Contact Center| Call Center Training

Human resources is a key component in any contact center operations and Raya can provide continuous training to your staff including “Customer Service” “Tele-sales”, and “Supervisory” training. All of our training tracks are bundled with international & accredited certifications and can be conducted in our or your training facilities. In addition to our standard training tracks, some customized tracks can be provided to your advisors to include your company’s product, services and operating processes.

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