Raya Contact Center provides a variety of certified voice services that enhance your day to day performance in the various business processes in your organization. Raya is your trusted outsourced partner in all your BPO and call center requirements.

 

 

Customer Service;

Part of our main Call Center Services to the Middle East & Europe offered from Cairo, Dubai, Hurghada, and Warsaw, allows you to maximize the lifetime value of each and every one of your customers by providing superior post sales service 24 hours a day, 7 days a week. Improving your customer loyalty will enable you to maintain your customers and save the costs of acquiring new customers. Customer services range from responding to your customers inquiries and solving their problems, up to maintaining a high customer satisfaction rates through personalized outsourced solutions.

 

Inbound Sales;

Inbound sales helps you grow your customer base and thus increase your business success. Through this offering you will be able to target your intended customers with your applicable offering and turn them from prospects to loyal, regular, and profit-generating customers. Through our fully customized multimedia platform of voice, email, SMS and chat, we handle the entire customer acquisition process from measure the interest of your potential customers in your products & services up to turning potential customers into loyal customers.

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Technical Support;

Whether you are a mobile operator, internet service provider or consumer electronics manufacturer, technical support is an integral part of your daily customer management operations. Raya helps organizations leverage their customers’ satisfaction through its 24/7 technically certified professionals supported by solid global best practices that cover a wide array of products support including software, hardware, peripherals and networks diagnosing and repair

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Tele-marketing

Prospecting is the lifeblood of any business in search for long-term success and sales growth. This crucial activity has become increasingly more difficult; you need to ensure that your product proposition is understood and adopted by the intended recipient. Tele-marketing services ranges from generic awareness programs tailored to your needs to conducting pre-set marketing research surveys tailored to your business needs.